1. All sales are final
outbidception.lol is operated by Tanomedia, Portugal. Every payment on the site buys a featured listing placement on a public ranked list. The placement is delivered completely the moment your listing appears on the arena at the level you paid for, which happens immediately after payment is confirmed. Because the service is performed in full at that instant, payments are not refundable.
Being moved down the list when someone else purchases a higher placement is the documented nature of a ranked list and the service working as described. It is not a failure of delivery and does not qualify for a refund. Your placement level stays exactly where you paid for it.
Although the site playfully uses the language of bidding, no auction takes place: there is nothing to win or lose, no payout, and no refund of amounts that are "outranked". You bought a placement; you have the placement.
2. Exceptions
We will refund or fix the following:
- Duplicate charge. If you were charged twice for the same placement, we refund the duplicate.
- Technical failure. If your payment succeeded but your placement did not appear on the arena within 24 hours, email us with your Stripe receipt and the listing name. We will either publish the placement at the paid level or refund the payment in full, your choice.
Refunds are issued to the original payment method through Stripe, usually within 5 to 10 business days of approval.
3. EU right of withdrawal
If you are a consumer in the European Union, you normally have a 14-day right to withdraw from distance contracts. For digital services that are performed in full before the 14-day period ends, this right is lost once performance has begun with your express consent and acknowledgement.
By completing checkout you expressly request that we deliver the placement immediately, and you acknowledge that you lose your right of withdrawal once the placement appears on the arena. This happens within seconds of payment, so in practice the withdrawal right does not apply to purchases on this site. The exceptions in section 2 and your statutory rights regarding defective services are unaffected.
4. Disputes and customer service
Something looks wrong? Contact us first at hello@tanomedia.com. Include the email address you used at checkout, the listing name and, if you have it, the Stripe receipt number. We typically respond within 2 business days, and almost every issue is resolved in that first exchange.
Please do not open a chargeback with your bank before contacting us. A chargeback filed against a placement that was correctly delivered may lead to the placement being removed from the arena while the dispute is investigated, and we will provide Stripe with the delivery record for the placement.
EU consumers may also use the European Commission's online dispute resolution platform or a local consumer arbitration body. We would still rather hear from you directly; it is faster for both of us.
5. Moderation removals
Placements that violate our Terms of Service (wrong arena, scams, malware, impersonation, adult or illegal content, and similar) may be removed without refund. The content rules are short and visible before you pay; please read them.
6. Summary
- Payment confirmed, placement shown: final, no refund.
- Charged twice: refund of the duplicate.
- Paid, but nothing appeared within 24 hours: we publish it or refund it.
- Outranked by a later purchase: working as intended, no refund.
- Removed for breaking the rules: no refund.
- Anything else: hello@tanomedia.com, reply within about 2 business days.